It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local UPS guidelines for delivery. We offer Expedited Processing for orders placed before 4PM PST for a small additional fee. we will put forth its best efforts, however, we cannot guarantee that your order will ship the same day. If we fail to ship your order on the same day, we will refund the Rush Processing fee.

No, you'll have to re-order online or by calling 800-800-8300.

For your convenience, TigerDirect.ca advertises current Manufacturer rebates on our website. Manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively. Use of these rebates is limited to any terms or conditions provided by the manufacturer. If you have any questions regarding a rebate's terms & conditions and/or how to redeem the rebate, check our rebate section or contact the number listed on the rebate form.

Your TigerDirect.ca account login ID can be changed by accessing my account and clicking "change account email". This is your reference ID for all your orders. You may also change the password or retrieve it by accessing the account login section of our help page. https://www.tigerdirect.ca/cgisec/send_password.asp

Click on this link to read our section on privacy rights: http://www.tigerdirect.ca/sectors/aboutus/privacy.asp

TigerDirect.ca respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details: http://www.tigerdirect.ca/sectors/aboutus/privacy.asp

Shopping cart problems usually occur for one or more of the following reasons:
1. Cookies are not enabled, or your browser is configured to block TigerDirect.ca and/or TigerDirect.cacookies.
NOTE: In some cases, the cookies on your computer may become corrupted. Once you've verified that www.tigerdirect.ca and secure.www.tigerdirect.cacookies are being accepted and if you're still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again.
2. The master clock on the computer is not set correctly.
3. The computer you're using is behind a firewall. Please disable the firewall and try again.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser released prior to Internet Explorer 5.1.
If all else fails, try closing all open programs and restart your computer. Or try from a different computer.

Yes. Our free catalog can be ordered through this link: http://www.tigerdirect.ca/applications/MyAccount/subscribe.asp?pg=/Specials/index.asp

If you are entering the correct email address and password, and your account has not been suspended due to fraud or chargeback, please try the following:
1. Enable Cookies.
2. Enable JavaScript.
3. Clear existing cookies and cache.
4. Make sure the date/time on your computer is correct for your time zone.
5. Make sure you do not block our site or our image cache server (AKAMAI).
6. If you are using Internet Explorer, set your security profile to Medium and enable "Override automatic cookie handling". (Tools > Internet Options > Privacy tab > Advanced)
7. If you are using Firefox, type "about:config" in the address bar. Set the "network.http.sendRefererHeader" value to 1.

If an item is found to be in backorder status after your order has been placed, you will receive an email with instructions to call us for cancellation or replacement.

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call TigerDirect.com Customer Service at 800-800-8300 if you're unable to locate an item.

No, our products are not eligible for pre-order.

Yes, you can backorder certain items even when they are sold out or out-of-stock. A backorder will not be charged or shipped until all items on the order are in stock. A backordered item may have an ETA, although it is subject to change without notice.

Yes, our sales agents have information on all products we carry on our website and catalog, call us at 800-800-8300. We are here to help. In addition all product information we have is displayed on our website. Please use the "MORE INFO" and "DETAILED SPECIFICATIONS" links to learn about products you're interested in.

It's likely that the product you're interested in sold out soon after it became available for purchase. To give yourself the best chance of getting an item you're interested in, place an order immediately after receiving an automatic email notification.

Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one unit of an item, input the desired quantity in the "Qty Product" field and click "Update". If you need to shop for more items, click "continue shopping". After you've added all items you want to purchase to your shopping cart, select a shipping method and your ship to state. Click on the shipping calculator button to view the total charges. If everything is correct, click "Check Out" and log in following the onscreen instructions. If you're a new customer, click "GO" next to "New Customer" to create an account. The contents of your shopping cart will be held for you during this process. After creating an account, you should proceed to check out as normal.

In the efforts to best distribute our more popular products evenly to our vast customer base, you may find that a quantity purchase limit has been placed on select items restricting the quantity amount that can be purchased.

If it's noted on our rebate center then it will. Just enter your part number on our rebate center page to receive rebate information. http://www.tigerdirect.ca//sectors/Rebates/index.asp

TigerDirect.com and TigerDirect.ca are part of the same parent corporation but they operate individually and as separate companies. TigerDirect.com is U.S. based with U.S. offices, employees and warehouse facilities. TigerDirect.ca is a Canadian company with Canadian offices, Canadian employees and a warehouse which accepts returns from customers in Canada. As separate companies each has its own unique and specific costs of doing business. In many cases similar or even identical products are procured from different distributors, suppliers or vendors under different terms and costs. Delivery costs, duties, taxes, returns costs and provisions for warranty coverage all play a part in determining sales price as do operational costs ranging from employees salaries to facilities leases and overhead. Each of these costs varies by market and these variances may result in different sales prices for similar or even identical products. Sales prices may differ but Tigerdirect.com and TigerDirect.ca both exist to bring value to all our customers in each of the markets in which we operate.

Yes. You may place an order by calling 800-800-8300. For security purposes we cannot accept orders through email, chat or fax.

If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. You may wish to contact our Customer Service Department at 1-800-800-8300 to make sure your order was received.

Call TigerDirect.cacustomer service at 1-800-800-8300. We will cancel the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, we will attempt to recover the shipment and credit you back for it. If it gets delivered to you call 1-800-800-8300 to get an RA for refund. You will be refunded in full when those items are returned to TigerDirect.ca.

Call TigerDirect.ca customer service at 1-800-800-8300. We will issue a UPS pre paid label for you to send the product back to us at no cost to you.Provide us with the order number, the item number and the quantity you received.

TigerDirect.com will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates. https://www.tigerdirect.ca/cgisec/orderTrack.asp

Go to the order status page.
https://www.tigerdirect.ca/cgisec/orderTrack.asp

Remember the warehouse can take up to 5 business days to show an item returned, once it is returned in the system it can take 24-48 hours to post back on your PayPal account, if it has been longer than that, give us a call we will start an investigation, locate the funds and transfer them back

Please use the following link to contact us at: CLICK HERE

Looking for special offers, coupon codes, and exclusive promotions? Subscribe to the TigerDirect.caemail blast to receive:
1. Offers and promotions exclusively for email blast subscribers
2. Advanced notice on hot new product releases

Order Number
RMA number
E-mail address
Customer Number
Item #(s) or description of each item in question

Simply follow the link below to enter your email address to sign up our email blast and start to enjoy our great savings. http://www.tigerdirect.ca/applications/MyAccount/subscribe2.asp

To unsubscribe, please follow the link below to enter your email address and select the unsubscribe to submit your request. Please be aware that it might take up to 10 days for us to completely remove your email address from our database. http://www.tigerdirect.ca/applications/email/emailmanager.asp

Please be aware that it might take up to 10 days for us to completely remove your email address from our database. For further assistance, please contact us at 800-800-8300

TigerDirect.ca does not offer any technical assistance. Please contact the manufacturers for accurate answers to your technical questions and for insight on how different products interact together.

Yes please visit our retail stores at the link listed below, for a store near you.http://www.tigerdirect.ca/retailstores/index.asp

If we have an ongoing contest/sweepstakes, you can find information on it by searching "sweepstakes" on the search bar.

To enter, simply fill in your information in the required fields and click submit. You will get a confirmation email. You may enter once a day for the duration of the sweepstakes, but only one confirmation email will be sent.

Any agent you speak with is trained to handle your situation, whether it be placing an order or solving an issue. However, you would like to speak to a specific agent, please enter his extention at the opening phone prompt. If they do not answer right away, leave a detailed message and allow the to get back expidiently.

Sales and Customer Service managers are available Mon-Fri 7am to 1am ET and weekends 8am to Midnight ET.
Please give the agent you speak with a summary of your issue, and allow them an opportunity to fix the situation. If they cannot, please be patient as they transfer you to the next available manager.

Though our executives are concerned with any possible issue, they DO NOT speak to customers on the phone or via e-mail. If an agent cannot solve an issue, a manager can.

Be patient. Our agents answer hundreds of customer e-mails daily, and you will typically get a response to an email within 48 business hours. If there is an emergency, please call out hotline.

Tiger Direct Returns
55-G East Beaver Creek
Richmond Hill, ON L4B1E5

There are a few reasons why phone numbers are required:

1. To protect the consumer from fraudulent individuals using their credit cards,
2. To confirm orders,
3. To advise if anything goes wrong with an order, delays in shipping, back orders etc.,
4. To get order verification.

To find out if you are a winner in one of our sweepstakes, type "sweepstakes" or "winners" on the search bar, you will be redirected to our sweepstakes page. Once on the page click the winners tab and you will be taken to the winner's page.

Winners List by mail:
For the winner's name, send a self-addressed stamped envelope to: TigerDirect, Inc. Contest Winners List, 7795 W. Flagler suite 35, Miami, FL 33144

All winners will be notified by email, and will have to fill out an affidavit in order to claim their prize.

We're currently experiencing technical difficulties with our DNS configurations mainly affecting traffic from international visitors. If you're having trouble accessing the website, please accept our apologies and please call us and one of our representatives will be able to assist you.

If an order is shipped out on separate boxes; the original authorization for the total amount of the order is not used.
An authorization was obtained for each box that shipped out. This may have cause a hold for the total amount to still show as pending on your statement, and a separate charge for each box to show on the account as well.

In order to resolve this issue give us a call at 800-800-8300, and provide us with your bank's phone number, we will contact the bank and release the authorization.

of the product I originally purchased from TigerDirect.ca. What should I do? We keep serial numbers on all products we carry. Occasionally, our customers inadvertently return items that were not purchased at TigerDirect.ca. In cases such as this the item in question will be returned to the customer.

Once we receive the package, we'll credit your credit card back in full, including any shipping costs you may have paid. If you paid via check or money order, we'll send you a check for the full amount. A Return Merchandise Authorization number will then be automatically generated by our system, and an email notification will be sent to notify you of the returned merchandise.

It takes us approximately two business days to process a credit back to your credit card and 5-10 business days for it to appear on your statement.

The credit applied is always charged back to your original payment method. We do not offer in-store credit. In the case of the initial order being paid by check or money order, we will issue a check for the refund amount. If we can do so in a timely manner, we will apply any due credit to another TigerDirect.ca order.

Give us a call at 800-800-8300, provide the representative with your order number, the amount of the charge, the date of the charge andyou bank's phone number. The representative will put a request to contact your bank and remove the double authorization.The authorization hold will be released from your account within 2-5 business days, depending on the bank's procedures.

TigerDirect.ca will compensate for shipping and handling if one of these issues occurs:
*The order was delivered late.
*Shipping and handling was charged on a replacement order
*You had a defective item and had to pay to ship it back to us (receipt required)

Refund checks can take up 14 business days to be received from the time your request is put through, if it has been longer than that, call us at 800-800-8300, give us the amount of the check and the representative will start an investigation to locate the check.If the check was lost or stolen a new one will be sent out to you.

Give us a call at 800-800-8300, provide the representative with your order number, the amount of the check, the representativewill put a request to issue a refund check back to you. Checks can take 14 business days before they are received.

Give us a call at 800-800-8300, provide the representative with your order number, the amount of the check, the representativewill put a request to issue a refund check back to you. Checks can take 14 business days before they are received.

It take the warehouse up to 5 business days to show an item returned back in the system, the it takes 2-5 business day forthe credit to post back on your account. If this time has not elapsed yet, please allow the appropriate time to process.If it has been over the time frame explained above, give us a call at 800-800-8300, provide with your return authorization number and tracking number used to the send the package back to us, the representative will start an investigationwith our warehouse to find the status of your return. Investigations can take 2-5 business days to be resolved.

If an order is shipped out on separate boxes; the original authorization for the total amount of the order is not used.
An authorization was obtained for each box that shipped out. This may have cause a hold for the total amount to still show as pending on your statement, and a separate charge for each box to show on the account as well.

In order to resolve this issue give us a call at 800-800-8300, and provide us with your bank's phone number, we will contact the bank and release the authorization.

We charge the following Provincial Sales Taxes for orders shipped into these Provinces; Ontario (OST #3521-3973) 8%. Quebec (QST/TVQ #1208607843 TQ0001) 7.5%. Manitoba (RST #066328-6) 7.0%. British Columbia (SST #R381986) 6%. Federal Goods and Services Tax (GST #103676441) will be charged for all orders shipped to a Canadian address, except Government orders and orders bound to destinations where GST is exempt. Harmonized Sales Tax (HST #103676441) is charged on all shipments to these provinces, N.B., N.S. and NL. All applicable sales taxes are charged on the products purchased including the shipping and handling amount. (plus the GST in Quebec).

Disposal charges are provincial surcharges that take place at the time of sale to cover the recycling cost of selected consumer electronics.

These products range from TV, portable computers, monitors, peripherals and other electronic.
These charges were put in place by each individual provinces provincial government.
If you have any questions or concerns regarding the provincial charges, you may contact you provincial government for further information.


ELECTRONICS RECYCLING IN ALBERTA
http://www.albertarecycling.ca/
ELECTRONICS RECYCLING IN SASKATCHEWAN
http://www.sweepit.ca/
ELECTRONICS RECYCLING IN BRITISH COLUMBIA
http://www.encorp.ca/electronics/
ELECTRONICS RECYCLING IN NOVA SCOTIA
http://www.acestewardship.ca/
FEE LISTINGS
http://www.encorp.ca/cfm/index.cfm?It=939&Id=7&Se=40
Effective April 1, 2009 The Ministry of the Environment of Ontario has introduced a requirement under the Waste Diversion Act, 2002 (WDO) and the Waste Electrical and Electronic Equipment (WEEE) plan that requires fees to be paid on the delivery of certain computer products (detailed product specification attached) into the province.

No Ontario customer is exempt from paying this levy without a signed agreement between the customer, Tigerdirect.ca and the Ontario Government.

Click Here for Ontario Electronic Stewardship
http://www.ontarioelectronicstewardship.ca/pdf/rules/2009_rules.pdf

http://www.ontarioelectronicstewardship.ca/

Retailers must charge on the purchase of new desktop computers (& related equipment) and televisions.

What will the environment fee be used for? The fee will cover the cost of collection, transportation and recycling of electronic materials, public information & awareness programs, and electronics-related research.

ELECTRONICS RECYCLING IN ALBERTA
http://www.albertarecycling.ca/

ELECTRONICS RECYCLING IN SASKATCHEWAN
http://www.sweepit.ca/

ELECTRONICS RECYCLING IN BRITISH COLUMBIA
http://www.encorp.ca/electronics/

ELECTRONICS RECYCLING IN NOVA SCOTIA
http://www.acestewardship.ca/

FEE LISTINGS
http://www.encorp.ca/cfm/index.cfm?It=939&Id=7&Se=40

Effective April 1, 2009 The Ministry of the Environment of Ontario has introduced a requirement under the Waste Diversion Act, 2002 (WDO) and the Waste Electrical and Electronic Equipment (WEEE) plan that requires fees to be paid on the delivery of certain computer products (detailed product specification attached) into the province.

No Ontario customer is exempt from paying this levy without a signed agreement between the customer, Tigerdirect.ca and the Ontario Government.

Should you believe there are unauthorized charges, please contact your Credit Card company for assistance.
You can also reach our credit department at 800-955-1888, for additional assistance.

Get an extra layer of security when you shop online
In addition to our other ways of preventing, detecting, and resolving fraud, we offer Verified by Visa, a free, simple-to-use service that confirms your identity with an extra password when you make an online transaction.

Verified by visa is an additional layer of online protection for visa card holders (from VISA, not us). For account holders, you are required to input the information asked of you (usually just the last 4 digits of your social). You may choose to bypass this feature, but you may be required to call our order verification hotline to your order.

When you place an order we will attempt to obtain an authorization from your bank for the amount of your order, this authorization is not a charge rather it is an approval from your bank that funds are available. When an authorization is obtained the funds authorized are held and not available for other use but are not removed from your account until the authorization is turned into a charge. The authorization does not become a charge until your order passes all fraud protection procedures and until your order is shipped. In the unlikely event you cancel your order before it ships, the authorization hold will automatically drop (within you bank’s terms) and it will never become a charge.

If it's noted on our rebate center then it will. Just put your part number on our rebate center page to receive rebate information.
http://www.tigerdirect.ca/sectors/Rebates/index.asp

Remember checks will take 14 business days to be released from the time we process it into our system. If it has been longer than that,calls us at 800-800-8300 and provide us with you check or money order number, and the tracking number you used to send it in to us.We will start an investigation to locate your check or money order and apply it to your order.

For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. We will also verify name, address and phone number on you billing to make sure it matches with the issuing bank's records.

Visa
MasterCard
Discover
American Express
Bill Me Later
EBillMe
Preferred Account
Gift Certificate (usa only)
Pre-paid Company Check, Personal Check, Cashier's Check or Money Order, Wire Transfer(Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank)
Purchase Orders
No C.O.D. orders will be accepted.
We do not accept international credit cards at this time.
Except for the countries listed below:Anguilla, Antigua and Barbuda ,Aruba, Bahamas, Barbados, Bermuda, British Virgin Islands (Tortola, Anegada, Virgin Gorda),Cayman Islands, Dominica, Grenada, Guadeloupe, Guam, Jamaica, Martinique, Montserrat, Netherlands Antilles (Curacao, Bonaire) , Puerto Rico, St. Kitts & Nevis, St. Martin/St. Maarten, St. Barthelemy, St. Lucia, St. Vincent & the Grenadines, Trinidad & Tobago,Turks & Caicos, U.S. Virgin Islands (St. Thomas, St. Croix, St. John), Canada.

Security is a top priority for us. When you submit sensitive information via the website, your information is protected both online and offline.When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. We use the most advanced form of SSL software available: 128-bit encryption by VeriSign. To learn more about SSL, follow this link www.verisign.com.Access to all of our users' information is restricted. TigerDirect.com operates in a secured and locked facility that requires all employees to check in.Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All TigerDirect.caservers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and Cisco firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and of what they can do to ensure that our customers' information remains protected.

A credit card can decline due to an incorrectly-entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. Contact your credit card company for more information.

Our system charges your credit card automatically. We are not given a reason for any decline. Please verify that you've given us the correct credit card number and expiration date. If you've already done so, please contact your credit card company or bank for information. If no resolution is reached within 5 business days, your order will be cancelled.

You can place an order and pay by check or money order by clicking calling us at 800-800-8300. You will then be instructed on how to proceed with your order. You'll have to write the order number on your check, print your confirmation, wrap the check or money order in it and send it (traceable means) to:
TigerDirect.com
7795 West Flagler St.
Suite 35
Miami Florida 33144
Ref: order #
We must receive your payment within 7 days of the day you placed your order, or your order will be cancelled.

eBillme is the secure payment option that does not require a credit card. Simply checkout using eBillme and pay for your purchase through your bank's online bill pay portal.It's fast, easy, and best of all - there is no signup and you never have to share your financial information.Every time you checkout with eBillme, you're covered by our free Buyer Protection program!

Checkout with eBillme at checkout, select eBillme as your payment option. A copy of the eBill will be emailed to you for your records.Pay at your bank's websiteLogin to your bank's website and go to the bill pay section. Follow the instructions found in your eBill to add eBillme as a payee and then pay for your order - the same way you pay your other bills.

Click here for step by step instructions

Support@eBillme.com or call 888-899-6633
Toll free: 866-365-6632

2-3 business days from the time electronic payment is received. 7-10 business days for check order. If over 7-10 business days customer must call their bank for payment confirmation.

Refunds are always sent in the form of a check. Refunds can take 14 business days to be received.

Bill Me Later is a convenient and secure new payment method designed for purchasing on the web or over the phone. As a credit account, Bill Me Later provides you with the flexibility to purchase without using your credit card. Bill Me Later is offered through Wells Fargo (The Bank) and is only available to US customers who are at least 18 years of age. Subject to credit approval.

To request a Bill Me Later account, you do not have to complete a lengthy application prior to making a purchase. Simply select Bill Me Later at checkout to complete your request. There are no account numbers to enter, just top-of-mind information such as date of birth and the last four digits of your social security number. This information is easy to provide and helps protect you against fraud.

Yes, Bill Me Later provides "zero fraud liability" protection; the same protection provided by most major credit cards. This means you are not responsible for unauthorized charges. And Bill Me Later has been designed with other features to help protect against unauthorized use of your account. Your identity is validated with top-of-mind information such as date of birth and the last four digits of your Social Security Number. This means there is no account number that can be lost or stolen.

After you use Bill Me Later, you will receive a billing statement. Bill Me Later offers flexible repayment options: you can choose to pay the entire balance with no additional charges or pay a portion of the balance and regular interest charges apply.

If your package was left at the front door, there is a signature but not yours, it shows in transit but you never received it or it has been over 48 hrs and no new scans have appeared, give us a call at 800-800-8300 for a representative to start a shipping trace investigation. The investigation with UPS will take a minimum of 10 business days to be concluded, with a trucking company it can take up to 30 days and with USPS the investigation cannot actually be started until 15 business days after the shipment was sent out. These are time frames set by the claims department of the shipping companies not by TigerDirect.ca. At the time of the investigation you may chose to reship or receive a refund for your item.

Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms,we will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date. Desktop and laptop computers, tablets, TV's, projectors, digital cameras and camcorders and GPS devices may be returned or exchanged within 14 days or original purchase

Due to the large number of products available to us for purchase, we cannot comment on if and when we will be acquiring new products. However, you may call us at 800-800-8300 to check updates.

TigerDirect.ca will only price match an item at the time of the sale. The item must be in the same condition, in stock and not sold below our cost.This must be done by calling 800-800-8300, cannot be done over the web.

If the item has not shipped you may get a price adjustment before the item gets sent out, if the item already shipped you may get the difference in Credits to use on a future order.

Retail Boxed software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and factory sealed.

Opened retail boxed software can only be returned for replacement if it is defective or damaged.

You may exchange defective software for an identical replacement by contacting TigerDirect.com Customer Service and acquiring an RMA number. No software returns will be accepted after 30 days.

All OEM software including Operating Systems is non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. TigerDirect.cais not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Please note that all processors may be returned only for defective exchange. You must purchase a compatible heatsink and fan on the same order as the processor in order to preserve your warranty or exchange privilege. We are not able to accept returns for refunds on processorsunder any circumstances. All processors will be inspected and tested upon return and any damage caused by poor packaging, overclocking, or other tampering with the processor will be cause for the return to be refused, and exchange denied. Additional CPU Warranty TermsAll defective and DOA CPUs will be replaced upon return.TigerDirect.ca will not cross-ship replacement CPUs.Physically damaged CPUs cannot be returned to TigerDirect.ca, including physical damage due to improper installation. Announcing a CPU as defective and requesting a Refund does not automatically waive the restocking fee. Defective CPUs will be replaced, not refunded. Physical damage to any product will void the product's warranty. Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.TigerDirect.ca encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may result in applicable warranty coverage being voided. Because Intel and AMD do not accept physically damaged processors, TigerDirect.ca will return any physically damaged CPU to you at your expense.

If you wish to return a Bundle for a refund, you must return it within 30 days of purchase. If the bundle was shipped inside the manufacturer box the entire bundle must be returned or exchanged. If the items were shipped separately the each items may be returned or exchanged separately.

Products described as "Recertified" are products which have been retested to ensure compliance with original manufacturer specifications in function and for purposes related to warranty.Recertified products typically: Have never been used, where the outside factory seal has been broken. This can be due to a cancelled order for example.
- Are items returned to the original manufacturers that were used in field tests, sales displays or demonstrations.
- Products that have been returned for warranty service, which have been brought to manufacturer specifications.
- Are products that have been returned for reasons other then defect. These items are sent to the manufacturer for inspection and testing. The passing products are then repackaged as recertified.
- Are items where the box was damaged in shipment and is then returned to the manufacturer.
- May include a limited manufacturer warranty - see items product page on the website for details

TigerDirect.ca offers the same return policy on open box items as it does on regular items.Click here for return policy

If our site states that a product is supported by a "Lifetime Warranty", that product's warranty coverage is provided by the manufacturer of the product. However TigerDirect.ca offers a return policy for the first 30 days of product usage. Click here for return policy

In order to keep providing low prices to our customers, all returned phones are powered on and thoroughly inspected for damage. We do not accept for return phones that are damaged, altered, missing original packaging or accessories.The cell phone you returned has failed inspection for the reason checked below, has been photographed and is being returned to you. The phone was returned without the original packaging.The phone was returned with the EIN and/or serial number missing from the packaging or the numbers have been altered.The phone was returned with the EIN and/or serial number missing from the phone or the numbers have been altered. The EIN and/or serial number on the packaging do not match the EIN and/or serial number on the phone. The phone was returned with a missing componentBattery missingOther accessory missingThere is physical damage to the phone:The screen is cracked or damagedThe case is broken or damagedThere is water or other liquid damage to the phone.

If your phone was rejected due to the missing original packaging or for a missing component(s) and you have the original, unaltered packaging or missing component(s) you may still be able to exchange your phone. Please call 800-800-8300 for a new RMA number. A new RMA number is required prior to return.

If you phone was rejected for physical or water damage, for missing or altered EIN and/or serial number your phone is non-returnable.

TigerDirect.ca allows most products to be returned for a refund within 30 days of the invoice date. Other exceptions may be noted on our website. A 15% restocking fee may apply for all refunds of non-defective products.

In most cases, this is due to your motherboard's FSB settings. Please refer to your motherboard manual or contact AMD's technical support hotline at 408-749-3060 for assistance. You may also refer to AMD's web-based technical support.Or, Intel's technical support hotline at 916-377-7000 for assistance. You may also refer to Intel's web-based technical support.

Aside from certain items that are designated on our website, our enormous stock moves way too fast to tag a particular item, with a particular stepping, for a particular order. We ship what we have, when we have it.

Yes. Please click here to view the Manufacturer and Technical Support Contact Listings.

Retail versions may come with additional accessories, retail packaging, bundled software and warranty coverage. OEM (Original Equipment Manufacturer), White Box and Brown Box versions include the product and sometimes the drivers, but not much else. They are packaged generically and do not include software. OEM products are best-suited for system builders who don't require documentation or bundled accessories. OEM software is delivered in a generic sleeve or container with little to no documentation or instructions. Because the serial number is exposed, OEM software cannot be refunded. Retail software comes with greater warranty coverage, all available retail packaging and accessories.

In order to obtain a quote, check current stock or get special pricing please call us at 800-800-8300. One of our talented sales representatives will assist you on these tasks.

In order to request special order merchandise please call us at 800-800-8300. One of our talented sales representatives will assist you with this tasks.

Unless otherwise specified by the product description or title, we cannot guarantee that you will be shipped a specific revision or version numbers. Generally, our stock moves so fast that we have the latest version or revision of everything.

Sorry, TigerDirect.ca does not build, assemble or test computer components.

We do offer basic technical assistance. We also do offer advice on compatibility of items. But, we are not technicians, only quality retailers with low prices. Please contact the manufacturers for accurate answers to your technical questions.

We do not offer ETA on products, due to industry intangibles. Out of stock products that remain listed on our website are usually in stock within a week or so. If we expect that a product will be out of stock for an extended period of time, we will remove its listing from our website.

Shipping times begin after the order has been processed.

Shipping method	Completed order	Estimated shipping time
UPS Next Day Air	Before 4 p.m. ET Monday - Friday	1-2 business days
UPS Next Day Air	Weekends or after 4 .m. ET Monday - Friday	2 business days
UPS Next Day Air Saver	Before 4 p.m. ET Monday - Friday	1-2 business days
UPS Next Day Air Saver	Weekends or after 4 p.m. ET Monday - Friday	2 business days
2-Day ir	Before 4 p.m. ET Monday - Friday	2-3 business days
2-Day Air	Weekends or after 4 p.m. ET Monday - riday	2-4 business days
UPS Ground	Before 4 p.m. ET Monday - Friday	3-5 business days
UPS Ground	Weekends or after 4 p.m. ET Monday - Friday	3-6 business days
UPS Basic	Before 4 p.m. ET onday - Friday	3-7 business days
UPS Basic	Weekends or after 4 p.m. ET Monday - Friday	3-7 business days
Truck	Before 4 p.m. ET Monday - Friday	7-10 business days
Truck	Weekends or after 4 p.m. ET onday - Friday	7-10 business days

Please keep in mind that during the holidays shipping can take longer:

Transit Times
Truck Delivery: 8- 10 Business Days
UPS Ground: 3 - 8 Business Days
UPS Second Day: 2-3 Business Days
UPS Next Day Air: 1-2 Business Day
USPS: 2-3 Business Day Including Saturdays
Econoship: 4-9 days Business Day

For Customers in Canada:

2-3 business days for Express.
3-5 business days for Regular UPS World ship STD.

The shipping dimensions from the manufacturer are for new product in original packaging. However certain products are refurbished products. The refurbisher does not use original packaging after processing rather uses packaging that accommodates a variety of product types through use of a larger box with different types of inserts. Since the box is bigger it triggers dimensional weights.

Determine Dimensional Weight: Formula L x W x H/225

For UPS Ground Shipments: If the cubic size of the package is 5,184 or larger, divide the cubic size by 225 to determine dimensional weight in pounds. If the cubic size is less than 5,184, use the actual weight of the package.
For UPS Air Shipments: Divide the cubic size by 225 to determine dimensional weight in pounds. Any fraction of a pound will be calculated at the next highest rate.

Determine Billable Weight: Compare each package's actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.

If you have a multiple-package shipment, add the cubic sizes for all of the packages together. The total is the cubic size of your shipment.

What is Dimensional weight?

For standard size packages carriers use actual shipping weight to determine the billable weight. For oversize packages carriers use Dimensional weight to determine billable weight. Dimensional weight considers the amount of space a package occupies in relation to its actual weight, to determine billable weight. To determine if dimensional weight applies to your shipment you need to determine cubic size.

How To Measure the Cubic Size of Your Package Formula L x W x H:

Calculate the cubic size of your package by multiplying the height in inches, by the length in inches, by the width in inches. Round each measurement to the nearest whole inch. The resulting total is the cubic size of your package.

Determine Dimensional Weight: Formula L x W x H/225:

For UPS Ground Shipments: If the cubic size of the package is 5,184 or larger, divide the cubic size by 225 to determine dimensional weight in pounds. If the cubic size is less than 5,184, use the actual weight of the package.

For UPS Air Shipments: Divide the cubic size by 225 to determine dimensional weight in pounds. Any fraction of a pound will be calculated at the next highest rate.

Determine Billable Weight: Compare each package's actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.

Disposal charges are provincial surcharges that take place at the time of sale to cover the recycling cost of selected consumer electronics.

These products range from TV, portable computers, monitors, peripherals and other electronic.
These charges were put in place by each individual provinces provincial government.
If you have any questions or concerns regarding the provincial charges, you may contact you provincial government for further information.


ELECTRONICS RECYCLING IN ALBERTA
http://www.albertarecycling.ca/
ELECTRONICS RECYCLING IN SASKATCHEWAN
http://www.sweepit.ca/
ELECTRONICS RECYCLING IN BRITISH COLUMBIA
http://www.encorp.ca/electronics/
ELECTRONICS RECYCLING IN NOVA SCOTIA
http://www.acestewardship.ca/
FEE LISTINGS
http://www.encorp.ca/cfm/index.cfm?It=939&Id=7&Se=40
Effective April 1, 2009 The Ministry of the Environment of Ontario has introduced a requirement under the Waste Diversion Act, 2002 (WDO) and the Waste Electrical and Electronic Equipment (WEEE) plan that requires fees to be paid on the delivery of certain computer products (detailed product specification attached) into the province.

No Ontario customer is exempt from paying this levy without a signed agreement between the customer, Tigerdirect.ca and the Ontario Government.

Click Here for Ontario Electronic Stewardship
http://www.ontarioelectronicstewardship.ca/pdf/rules/2009_rules.pdf

http://www.ontarioelectronicstewardship.ca/

We charge the following Provincial Sales Taxes for orders shipped into these Provinces; Ontario (OST #3521-3973) 8%. Quebec (QST/TVQ #1208607843 TQ0001) 7.5%. Manitoba (RST #066328-6) 7.0%. British Columbia (SST #R381986) 6%. Federal Goods and Services Tax (GST #103676441) will be charged for all orders shipped to a Canadian address, except Government orders and orders bound to destinations where GST is exempt. Harmonized Sales Tax (HST #103676441) is charged on all shipments to these provinces, N.B., N.S. and NL. All applicable sales taxes are charged on the products purchased including the shipping and handling amount. (plus the GST in Quebec).

Maximum weight: 70 pounds.
Maximum length and girth: 108 inches.
Length = longest side of the box
Girth = measurement around the thickest part of the box

Certain items such as large TV's are restricted by APO and FPO rules. Check with your APO/FPO postal service for more information.

Most companies will deliver anywhere you want them to but there are a few that have restrictions, see below:

All trucking companies currently use by us use what it’s called threshold delivery. Threshold delivery in other words is also known as front door drop-off. This service gets the product to your front door, but no farther. If you live in an apartment, threshold service will leave the product in the front of the apartment complex.

All trucking companies will make an appointment with the customer before attempting delivery.

You may call AIT at: 877-433-4248

Physical Address: 701 N Rohlwing Road Itasca, IL 60143

AIT will hold packages up to 4 days before returning the merchandise back to us.

AIT shipping times range from 7-10 business days based on location.

AIT will not ship to PO BOXES, even thought they do ship internationally. For our business we will use UPS Worldwide for international shipments and USPS for military locations.

TigerDirect.ca will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates. https://https://www.tigerdirect.ca//cgisec/orderTrack.asp

If an order is placed but the credit card is declined or the address needs verification, please call our credit card department at 1-888-999-8800 to release the order hold.

Though you will receive a shipping confirmation with tracking numbers upon shipment, you can track you package anytime by clicking the
track my package link https://www.tigerdirect.com/cgisec/orderTrack.asp and entering the appropriate information.

Captcha is a type of challenge-response test used in computing to ensure that the response is not generated by a computer. This is an additional security method to ensure that TigerDirect.ca users (as opposed to hacking programs) are accessing customer information.

Please refresh the screen, and input a new image. If you continuously get errors, please contact us at 800-800-8300.

With such a vast selection of merchandise, sometimes you may overlook the fabulous deals we offer our customers each and every day. That is why we offer the TigerDirect.ca email blast. Sent via email, our email blast gathers some of our hottest selling merchandise in addition to products which have recently had their price reduced, as well as exclusive TigerDirect.ca news and promotions.

The tracking numbers for each day's shipped orders are automatically emailed.You can also check your order status online to find out your tracking number. Click the link below.
https://www.tigerdirect.ca/cgisec/orderTrack.asp

Packages are sometimes separated from the rest of their orders and are not scanned by UPS right away. Please wait a day or two for all items in your order arrive. If they don't arrive, give us a call and we'll be happy to help you initiate the lost package process with UPS.Phone: 1-800-PICK-UPS (742-5877)Website: www.UPS.com.

Please contact UPS at 1-800-PICK-UPS (742-5877) to obtain further status on your package(s). The priority of delivery within the method of shipment chosen is determined by your local UPS hub. TigerDirect.cawould always like for your packages to be delivered ASAP. If UPS is holding them, please contact UPS.

A UPS InfoNotice was left on your door to let you know that a package delivery or pickup was attempted. Your UPS InfoNotice contains information to help you complete the delivery or pickup.* If the packages were C.O.D. or Signature Required, refer to boxes checked by your UPS driver on the UPS InfoNotice.* If the UPS driver was able to leave your package at an alternate location, your UPS InfoNotice indicates where the package was left (for example, your garage or back porch).* If a package pickup was attempted and you were not available, your UPS InfoNotice indicates the next pickup date and time.

In certain cases UPS will make another delivery attempt. UPS makes up to three delivery attempts, excluding Saturdays, Sundays, and holidays. If conditions permit UPS will leave it on the front porch.

If this was a first or second attempt, the next delivery attempt will be made on the next business day. Your UPS driver has indicated on the UPS InfoNotice the approximate time range within which the next attempt will be made.

The barcode on your UPS InfoNotice gives you easy access to your package delivery information. By entering this one number, you can track all your packages at UPS.com and receive additional information regarding future delivery attempts for your packages.To track your UPS InfoNotice on the Web, select Tracking from the UPS navigation bar and enter the UPS InfoNotice number as you would a tracking number. The UPS InfoNotice number is located at the bottom of the slip, just above the barcode.In the U.S., you can track, locate, and verify the arrival of your packages by calling 1-800-PICK-UPS

In the U.S., your UPS package cannot be scheduled to arrive at a specific time of day. UPS Ground packages are delivered anytime between 9:00 a.m. and 7:00 p.m., Monday through Friday.Up-to-date information about the status of your package is available in the Tracking section.