Shopping/Ordering @ TigerDirect.ca
How do I add items to my shopping cart?
How can I delete an unwanted item from my shopping cart?
Is the ordering process secure?
Why will Environmental Fees be charged?
How much do you charge for shipping and handling?
What payment methods do you accept?
After I have placed my order, can I check the status on it?
What is your return policy?
My order was supposed to come with a rebate, but I can't find it. How can I get the rebate?
Why does the same item sell for more money on TigerDirect.ca compared to TigerDirect.com?

How do I add items to my shopping cart?
You can add items to your shopping cart by either using our search engine to find the item(s) that you wish to purchase or by browsing through our categories and/or our website. Once you find an item(s) you'd like to buy, simply hit the button closest to the item(s) you are interested in to add the selected item(s) to your shopping cart. At this point, you can change the quantity of items you'd like to order, delete an item, empty the shopping cart, continue shopping, or check out.

How can I delete an unwanted item from my shopping cart?
You can delete an unwanted item from your shopping cart by clicking the "Delete Item" icon located within the shopping cart at the far right of each row. If you want to delete all items from your cart, you need to press the "Empty Shopping Cart" button located under "Cart Tools."

Is the ordering process secure?
YES! Our website uses the latest 128-bit encryption technology to protect your personal information. Our ordering process is totally secure from beginning to end.

Is my order subject to sales tax?
We charge the following Provincial Sales Taxes for orders shipped into these Provinces; Ontario (OST #3521-3973) 8%. Quebec (QST/TVQ #1208607843 TQ0001) 7.5%. Manitoba (RST #066328-6) 7.0%. British Columbia (SST #R381986) 6%. Federal Goods and Services Tax (GST #103676441) will be charged for all orders shipped to a Canadian address, except Government orders and orders bound to destinations where GST is exempt. Harmonized Sales Tax (HST #103676441) is charged on all shipments to these provinces, ON., N.B., N.S. and NL. All applicable sales taxes are charged on the products purchased including the shipping and handling amount. (plus the GST in Quebec). Sales tax is charged on the products purchased and also on the shipping and handling amount.

Why will Environmental Fees be charged?
On February 1, 2005, Alberta launched its new electronics recycling program, the first of its kind in Canada. On February 1 2007, Saskatchewan implemented its own recycling program similar to the Alberta program. On August 1, 2007, British Columbia implemented its own recycling program similar to the Alberta program. On February 1, 2008, Nova Scotia implemented its own recycling program similar to the Alberta program.

Retailers must charge on the purchase of new desktop computers (& related equipment) and televisions.

What will the environment fee be used for? The fee will cover the cost of collection, transportation and recycling of electronic materials, public information & awareness programs, and electronics-related research.

ELECTRONICS RECYCLING IN ALBERTA
http://www.albertarecycling.ca/
ELECTRONICS RECYCLING IN BRITISH COLUMBIA
http://www.encorp.ca/electronics/
ELECTRONICS RECYCLING IN NOVA SCOTIA
http://www.acestewardship.ca/
ELECTRONICS RECYCLING IN ONTARIO
http://www.ontarioelectronicstewardship.ca
ELECTRONICS RECYCLING IN QUEBEC
http://recyclermeselectroniques.ca/eng/
ELECTRONICS RECYCLING IN SASKATCHEWAN
http://www.sweepit.ca/

FEE LISTINGS
Click to View Listings

Effective April 1, 2009 The Ministry of the Environment of Ontario has introduced a requirement under the Waste Diversion Act, 2002 (WDO) and the Waste Electrical and Electronic Equipment (WEEE) plan that requires fees to be paid on the delivery of certain computer products (detailed product specification attached) into the province.

No Ontario customer is exempt from paying this levy without a signed agreement between the customer, Tigerdirect.ca and the Ontario Government.


Click Here for Disposal Surcharge Ontario
Click Here for Ontario Electronic Stewardship


How much do you charge for shipping and handling?
You could easily see an estimate of how much your shipping charges would be by adding an item to the shopping cart and entering your shipping zip code.

Click here to view our shipping and handling information page.

What payment methods do you accept?
We accept VISA, MasterCard, PayPal and American Express. We DO NOT CHARGE YOUR ACCOUNT until we have SHIPPED your order!

Note: Additional credit card verification may be needed before we process your order.


After I have placed my order, can I check the status on it?
YES. Our site features live online order tracking. If you've ordered from TigerDirect.ca by phone and did not receive an internet password from your agent, please call 800-800-8300.

What is your return policy?
Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, TigerDirect.ca will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date. Click here for details.

My order was supposed to come with a rebate, but I can't find it. How can I get the rebate?
You can obtain your replacement rebate from Rebate Central.

How can I change the email address on my account?
Unfortunately, as the email address is your account identifier, you can't change that. You'll need to create a new account with the new information.

I sent a rebate a while ago - how do I check the status?
There is a contact phone number or web address on the rebate coupon that you submitted. Use that information to get in touch with the rebate fulfillment center. To get a copy of the rebate coupon, please visit our Rebate Center.

How do I get my tracking number?
Once your order has been shipped, you will receive an email to the address you have provided us within 24 hours with the tracking information. If you need more information on your order, please call us at 800-800-8300 or contact us by email for assistance. Please be advised that for security reasons, we can only email tracking information to the email address on file with your order.

How do I receive technical support on my purchase?
TigerDirect.ca does not provide end-user technical support on any of the items that we sell. For warranty replacement of defective CPU chips, please call 937-368-3069. For warranty service on Systemax computers, call Systemax at 1.800.262.6622. For all other products, contact the product manufacturer, using the contact information either printed on your invoice or included in the package. Please note that when calling to exchange a defective item, verification of defect by the manufacturer is required.


Why does the same item sell for more money on TigerDirect.ca compared to TigerDirect.com?
TigerDirect.com and TigerDirect.ca are part of the same parent corporation but they operate individually and as separate companies. TigerDirect.com is U.S. based with U.S. offices, employees and warehouse facilities. TigerDirect.ca is a Canadian company with Canadian offices, Canadian employees and a warehouse which accepts returns from customers in Canada. As separate companies each has its own unique and specific costs of doing business. In many cases similar or even identical products are procured from different distributors, suppliers or vendors under different terms and costs. Delivery costs, duties, taxes, returns costs and provisions for warranty coverage all play a part in determining sales price as do operational costs ranging from employees salaries to facilities leases and overhead. Each of these costs varies by market and these variances may result in different sales prices for similar or even identical products. Sales prices may differ but Tigerdirect.com and TigerDirect.ca both exist to bring value to all our customers in each of the markets in which we operate.


 
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Testimonials
Head Phone purchase
My first online order with Tiger Direct was a positive experience. Fast processing and quick delivery ! I'll be back! Dany Lavoie

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