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 How
do I add items to my shopping cart?
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You can add items to your shopping cart by either
using our search engine to find the item(s) that you wish to purchase
or by browsing through our categories and/or our website. Once you
find an item(s) you'd like to buy, simply hit the 
button closest to the item(s) you are interested in to add the selected
item(s) to your shopping cart. At this point, you can change the quantity
of items you'd like to order, delete an item, empty the shopping cart,
continue shopping, or check out. |
How
can I delete an unwanted item from my shopping cart?
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You can delete an unwanted item from your shopping
cart by clicking the "Delete Item" icon
located within the shopping cart at the far right of each row. If
you want to delete all items from your cart, you need to press the
"Empty Shopping Cart" button located under
"Cart Tools." |
Is
the ordering process secure?
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YES! Our website uses the latest 128-bit encryption
technology to protect your personal information. Our ordering process
is totally secure from beginning to end. |
Is
my order subject to sales tax?
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We charge the following Provincial Sales Taxes for orders shipped
into these Provinces; Ontario (OST #3521-3973) 8%. Quebec (QST/TVQ
#1208607843 TQ0001) 7.5%. Manitoba (RST #066328-6) 7.0%. British Columbia
(SST #R381986) 6%. Federal Goods and Services Tax (GST #103676441)
will be charged for all orders shipped to a Canadian address, except
Government orders and orders bound to destinations where GST is exempt.
Harmonized Sales Tax (HST #103676441) is charged on all shipments
to these provinces, ON., N.B., N.S. and NL. All applicable sales taxes
are charged on the products purchased including the shipping and handling
amount. (plus the GST in Quebec).
Sales tax is charged
on the products purchased and also on the shipping and handling amount. |
Why
will Environmental Fees be charged?
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On February 1, 2005, Alberta launched its new electronics recycling program, the first of its kind in Canada. On February 1 2007, Saskatchewan implemented its own recycling program similar to the Alberta program. On August 1, 2007, British Columbia implemented its own recycling program similar to the Alberta program. On February 1, 2008, Nova Scotia implemented its own recycling program similar to the Alberta program.
Retailers must charge on the purchase of new desktop computers (& related equipment) and televisions.
What will the environment fee be used for? The fee will cover the
cost of collection, transportation and recycling of electronic materials,
public information & awareness programs, and electronics-related
research.
ELECTRONICS RECYCLING IN ALBERTA
http://www.albertarecycling.ca/
ELECTRONICS RECYCLING IN BRITISH COLUMBIA
http://www.encorp.ca/electronics/
ELECTRONICS RECYCLING IN NOVA SCOTIA
http://www.acestewardship.ca/
ELECTRONICS RECYCLING IN ONTARIO
http://www.ontarioelectronicstewardship.ca
ELECTRONICS RECYCLING IN QUEBEC
http://recyclermeselectroniques.ca/eng/
ELECTRONICS RECYCLING IN SASKATCHEWAN
http://www.sweepit.ca/
FEE LISTINGS
Click to View Listings
Effective April 1, 2009 The Ministry of the Environment of Ontario has introduced a requirement under the Waste Diversion Act, 2002 (WDO) and the Waste Electrical and Electronic Equipment (WEEE) plan that requires fees to be paid on the delivery of certain computer products (detailed product specification attached) into the province.
No Ontario customer is exempt from paying this levy without a signed agreement between the customer, Tigerdirect.ca and the Ontario Government.
Click Here for Disposal Surcharge Ontario
Click Here for Ontario Electronic Stewardship
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How
much do you charge for shipping and handling?
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You could
easily see an estimate of how much your shipping charges would be
by adding an item to the shopping cart and entering your shipping
zip code.
Click here to view our
shipping and handling information page. |
What
payment methods do you accept?
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We accept VISA, MasterCard, PayPal and American Express. We DO NOT
CHARGE YOUR ACCOUNT until we have SHIPPED your order!
Note: Additional credit card verification may be needed before we process your order.
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After
I have placed my order, can I check the status on it?
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YES. Our site features live online order
tracking. If you've ordered from TigerDirect.ca
by phone and did not receive an internet password from your agent,
please call 800-800-8300. |
What
is your return policy?
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 Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, TigerDirect.ca will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date. Click
here for details. |
My
order was supposed to come with a rebate, but I can't find it. How
can I get the rebate?
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You can obtain your replacement rebate from Rebate
Central. |
How
can I change the email address on my account?
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Unfortunately, as the email address is your account
identifier, you can't change that. You'll need to create a new account
with the new information. |
I
sent a rebate a while ago - how do I check the status?
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There is a contact phone number or web address
on the rebate coupon that you submitted. Use that information to get
in touch with the rebate fulfillment center. To get a copy of the
rebate coupon, please visit our Rebate
Center. |
How
do I get my tracking number?
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Once your order has been shipped, you will receive
an email to the address you have provided us within 24 hours with
the tracking information. If you need more information on your order,
please call us at 800-800-8300 or contact
us by email for assistance. Please be advised that for security
reasons, we can only email tracking information to the email address
on file with your order.
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How
do I receive technical support on my purchase?
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TigerDirect.ca does not provide
end-user technical support on any of the items that we sell. For warranty
replacement of defective CPU chips, please call 937-368-3069. For
warranty service on Systemax computers, call Systemax at 1.800.262.6622.
For all other products, contact the product manufacturer, using the
contact information either printed on your invoice or included in
the package. Please note that when calling to exchange a defective
item, verification of defect by the manufacturer is required.
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Why does the same item sell for more money on TigerDirect.ca compared to TigerDirect.com?
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TigerDirect.com and TigerDirect.ca are part of the same parent corporation but they operate individually and as separate companies. TigerDirect.com is U.S. based with U.S. offices, employees and warehouse facilities. TigerDirect.ca is a Canadian company with Canadian offices, Canadian employees and a warehouse which accepts returns from customers in Canada. As separate companies each has its own unique and specific costs of doing business. In many cases similar or even identical products are procured from different distributors, suppliers or vendors under different terms and costs. Delivery costs, duties, taxes, returns costs and provisions for warranty coverage all play a part in determining sales price as do operational costs ranging from employees salaries to facilities leases and overhead. Each of these costs varies by market and these variances may result in different sales prices for similar or even identical products. Sales prices may differ but Tigerdirect.com and TigerDirect.ca both exist to bring value to all our customers in each of the markets in which we operate.
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