Accessibility for Ontarians with Disabilities Policy

I. Purpose

The purpose of this policy is to establish policies, practices and procedures to ensure TigerDirect.ca Inc. is accessible to customers and others in accordance with Accessibility for Ontarians with Disabilities Act, 2005 (the "Act") including Ontario Regulation 429/7 Accessibility Standards for Customer Service.

II. Policy Statement

TigerDirect.ca Inc. is committed to providing quality goods and services that are accessible to all persons.

The Company will use reasonable efforts to ensure that its policies, practices and procedures

III. Application

This policy applies to all TigerDirect.ca employees in Ontario who deal with the public, other organizations, or third parties on or off company premises, or who participate in developing TigerDirect.ca policies, practices and procedures governing the provision of goods & services to the public.

IV. General Principles and Practices

TigerDirect.ca shall meet its duties and responsibilities under the “Act” by adhering to the following principles and practices:

  • Communication
    • Train employees to be aware of signs of communications problems
    • Asking the person how they would like to be communicated with.
    • Communicate with person with a disability in a manner that takes into account his/her disability.
  • Training
  • Training will be provided to all TigerDirect.ca employees in Ontario and those that assist in developing policies and procedures that govern the provision of goods & services to the public. 
    • Human Resources will be responsible for coordinating training.
    • Human Resources will provide training for all Vice Presidents, Directors, and Managers.
    • Managers will provide training for their staff (Customer Service, Retail...)
    • Initial training program must be completed by December 1 2015, then once every 3 years, or after changes in the policy.
    • This training will be given to all new employees as part of their orientation.
    • Human Resources will maintain all training records.
  • The training shall include:
    • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
    • TigerDirect.ca’s plan related to the customer service standard.
    • How to interact and communicate with people with various types of disabilities
    • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
    • How to use the equipment related to this plan.
    • What to do if a person with a disability is having difficulty in accessing TigerDirect’s goods & services
  • Assistive Devices
    • Persons with disabilities may use their own assistive devices as required with accessing goods and services at any TigerDirect.ca location.
    • In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods & services.
  • Service Animals
    • Any customer with a disability accompanied by a service animal will be allowed access to any areas that are open to the public at all TigerDirect.ca locations.
    • Service Animals include, but are not limited to Guide Dogs and Service Dogs.
  • Support Person
    • If a customer with a disability is accompanied by a support person, TigerDirect.ca will ensure that both persons are allowed to enter the premises and the customer will not be prevented from having full access to the support person.
    • In situations where confidential information might be discussed, consent will first be obtained from the customer, prior to any such conversation or disclosure.

V. Notice of Temporary Disruption

TigerDirect.ca will give notice of temporary disruptions to services or facilities used by persons with disabilities including the reason for the disruption, the anticipation of the disruption and any alternative facilities or services that may be available. The notice shall be posted in a conspicuous place on the premises.

VI. Feedback

Customers who wish to provide feedback on the way that TigerDirect.ca Inc provides goods & services to Ontarians with disabilities can:

    • Mail the to:
      1. TigerDirect.ca Inc.
        Attn: Customer Service
        55 East Beaver Creek Rd. Unit G
        Richmond Hill, ON CA L4B 1E5
    • Email us through the “Contact Us” link on our website
    • Call us at: (888) 771-9999

V. Policy Review

TigerDirect.ca Inc will maintain the Accessibility Plan & Policy outlining the Company’s strategy to prevent and remove barriers from its workplace and to meet its requirements under the “Act”.

VIII. Compliance

Under the AODA, the government has the authority to conduct inspections to ensure compliance.  Failure to comply could result in fines as high as $50,000 per day for individuals and $100,000 per day for corporations. Regulation C11 S39 (2)

Similar to other TigerDirect.ca policies, employees are expected to comply with all parts of this policy.  Failure to comply will result in discipline, up to and including termination for cause.

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