All orders and transactions involving release
of personal information is encrypted using the latest 128-bit SSL
encryption technology. Encryption is a process by which we use software
to scramble your credit card number and personal information so that
they're unreadable by anyone but TigerDirect.ca. We are so confident
in our security systems that we can provide our Website Security Guarantee
will provide coverage against unauthorized charges on your credit
card. In the unlikely event that your credit card company holds you
liable for any unauthorized charges to your account resulting from
your online purchases at TigerDirect.ca, we will cover your liability
up to $50.
In the highly unlikely event that you discover unauthorized charges
on your credit card within 60 days of your purchase on the TigerDirect.ca
website, here's how you can redeem your claim:
Promptly contact your credit card company and report the unauthorized
charges. You should ask to speak to a representative of the company's
fraud department. They can inform you of the company's fraud claim
process and determine whether or not to charge you a personal liability
fee (normally $50).
If your credit card company: (a) determines that the charges were
fraudulent charges resulting from your online purchase at TigerDirect.ca,
and (b) holds you liable for any of the unauthorized charges, contact
us immediately. For your convenience, you can contact us by e-mail
or by mail. In order to help you, we will need the following information: |
| Your name
Daytime phone number
Billing address
A copy of the credit card statement in question
(please circle fraud charges)
Proof of your credit card company's fraud determination
and liability fee
A description of the incident |
Send an e-mail by clicking
here or mail your letter to:
TigerDirect.ca is headquartered at:
55 East Beaver Creek Rd. Unit G
Richmond Hill, ON
Canada, L4B 1E5
|
