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| Listings on this website are not an
offer to sell goods, rather, they are advertisements to
receive offers. Any offer/order for more than 3 units
per address, customer or company may be rejected, and
all orders are subject to review and acceptance by TigerDirect.ca.
As all prices are subject to change, your order may not
be accepted or we may have to communicate price changes
or availability issues to you after you place your order. |
Copyright/Trademark
Information TigerDirect.ca
is a registered trademark of TigerDirect.ca,
Inc. This entire website, copy, images, logos, indicia,
text, content, and unique method of showcasing products
is copyright
1996-
2012
TigerDirect.ca, Inc. All trademarks
appearing herein are acknowledged. Permission to use documents
delivered from this World Wide Web site and/or server
and related graphics is restricted. The name of TigerDirect.ca,
Inc. or any of the above trademarks or logos may not be
used in advertising or publicity pertaining to distribution
of this information without specific, written prior permission.
The information contained in this website is subject to
change without notice. We are not responsible for typographical,
technical, or descriptive errors of products herein. |
Order
Acceptance Policy
Your receipt of an electronic
or other form of order confirmation does not signify our
acceptance of your order, nor does it constitute confirmation
of our offer to sell. TigerDirect.ca reserves
the right at any time after receipt of your order to accept
or decline your order for any reason. TigerDirect.ca
reserves the right at any time after receipt of your order,
without prior notice to you, to supply less than the quantity
you ordered of any item. All orders placed over $2000.00
(
CAD
) must obtain pre-approval with an acceptable method of
payment, as established by our credit and fraud avoidance
department. We may require additional verifications or
information before accepting any order.
TigerDirect.ca is a reseller to end user
customers and does not accept orders from computer dealers,
exporters, wholesalers, or other customers who intend
to resell the products offered by TigerDirect.ca.
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Typographical
Errors
In the event a product is listed at an incorrect price
or with incorrect information due to typographical error
or error in pricing or product information received from
our suppliers, TigerDirect.ca shall have
the right to refuse or cancel any orders placed for product
listed at the incorrect price. TigerDirect.ca
shall have the right to refuse or cancel any such orders
whether or not the order has been confirmed and your credit
card charged. If your credit card has already been charged
for the purchase and your order is canceled, TigerDirect.ca
shall immediately issue a credit to your credit card account
in the amount of the charge. |
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Return Policy and 30 Day Limited Guarantee
Every product you buy from TigerDirect.ca is backed first by the product manufacturer's or supplier’s warranty. Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, TigerDirect.ca will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date. Desktop and laptop computers, tablets, TV's, projectors, digital cameras and camcorders and GPS devices may be returned or exchanged within 14 days of original purchase.
Software, video games, DVD's, and similar items are not returnable once their packaging or outer wrapping has been opened. Defective items may be exchanged within 14 days of purchase for the same item or title only.
All returns require a Return Authorization number to be issued prior to being returned. Returned products must be in new condition, include original outer packaging, all disks, registration cards, inner packing materials and other accessories and be received within 30 days of the date shipped. We reserve the right to refuse for return or charge a restocking fee for damaged, incomplete or otherwise non-conforming returns. Returns will not be accepted without a Return Authorization number issued by TigerDirect.ca or when the product manufactures or distributors return policies supersede ours.
This is a summary only, you can review our complete Return Policy and Procedure in our help center or click here. You can also review warranty coverage and returns privileges for any specific product in that item’s listing on our website. You can request a Return Authorization for most products eligible for return through the link provided in our complete Return Policy and Procedure, or after logging into your account.
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BEST PRICE PROMISE
Shop with confidence! TigerDirect.ca's Best Price Promise includes competitive price matching at the time of order as well as after-sale price protection.
TigerDirect.ca’s point of sale price match policy:
At the point of sale, TigerDirect.ca will match any competitor’s price on identical items (matching manufacturer and model). The item must be in-stock, available for immediate shipment and be in the same condition as the TigerDirect.ca advertised item. Price matched items are limited to a quantity of one per household.
For TigerDirect.ca Phone and Web customers:
At the point of sale, TigerDirect.ca will match the advertised price of the product, including shipping charges, against other online resellers. Phone and web customers must call 800-800-8300 to request a price match and supply the customer service representative with proof of the lower price by providing the URL of the competitor’s web page or current advertisement that shows the lower price.
For TigerDirect.ca Retail Store customers:
At the point of sale, TigerDirect.ca will match the advertised price of the product against local retail competitors with in-stock product. Retail store customers must provide proof of the lower price by bringing in a printed copy of the advertisement containing the lower price.
Exclusions from the Point of Sale Price Match Policy:
The Point of Sale Price Match Policy does not apply to bundled items, free items, pricing errors, items of service, mail-in offers, offers including financing, out of stock or limited quantity items, clearance items, open-box items, and used/refurbished items.
TigerDirect.ca's Price Protection Policy:
If TigerDirect.ca reduces it’s regularly advertised price, or if you find a lower advertised price from a Qualifying Competitor, during the advertised return period offered on an item you purchased from TigerDirect.ca; simply contact us and TigerDirect.ca will issue you a TigerDirect.ca credit in the amount of the price difference good toward the future purchase of products sold by TigerDirect.ca. This price protection policy only applies to regularly advertised products.
Qualifying Competitors are: Amazon.com, BestBuy.com, Buy.com, CDW.com, Costco.com, Crutchfield.com. Dell.com, Frys.com, Gamestop.com, Kmart.com, Newegg.com, Officedepot.com, Officemax.com, PCmall.com, PCConnections.com, Samsclub.com, Sears.com, Staples.com, Target.com, Radioshack.com, and Walmart.com.
Exclusions from the TigerDirect.ca Price Protection Policy: Items with mail-in rebates, private offers, auctions, open box items, items offered below TigerDirect.ca’s actual cost, limited quantity and close out items or other promotions or offers and may not be used in conjunction with other discounts. Due to fluctuations in the industry, CPU’s, Memory, Hard Disk Drives and products or bundles containing the categories listed above as ingredients (examples include Desktop and laptop computers) are not included in the TigerDirect.ca Price Protection Policy. Prices on the categories listed above are subject to frequent change and TigerDirect.ca cannot offer price protection on these items and products in the event prices rise or fall. The TigerDirect.ca Price Match and Price Protection policies do not apply in the event of advertising errors and will only be honored during the date ranges of the competitive offer. Competitors’ services are not included in the TigerDirect.ca Best Price Promise. TigerDirect.ca reserves the right to call the competitor’s retail store or customer service number to verify the availability and lower item price. |
REGARDING
BUNDLES
Bundled items are included while
supplies last. Items of similar or greater value may be
substituted. |
REBATE
COUPONS
Rebate coupon redemptions are
limited to ONE PER ADDRESS only, unless otherwise noted. |
WARRANTY
LIMITATIONS
There are no other express warranties
or conditions respecting the equipment. Implied warranties,
if any, are limited to the duration of the express warranty
provided herein. Some states do not allow limitations
on how long an implied warranty lasts so that the foregoing
limitation may not apply to you. |
LIMITATION
OF LIABILITY
In no event shall TigerDirect.ca
or any of its subsidiaries or affiliates be liable for
any indirect, special, incidental or consequential damages
including but not limited to loss of use, loss of data,
loss of business or profits. Some localities do not allow
the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not
apply to you. |
PROCESSING
TIME
Your order is thoroughly reviewed
by our Credit Card Department to ensure that the order
is accurate, the payment method is valid, and you are
authorized to use this payment method. Once your order
has passed the rigorous review by our Credit Card Department,
it is sent to our
warehouse for shipment.
NOTE - We do not charge your credit or debit card until your order is shipped, however we do attempt to get an authorization on your card for the amount of your order at the time your order is placed. This authorization is not a charge but still may utilize a portion of your credit limit or available funds making those funds or portion of your credit limit unavailable for other use. In the unlikely event that your order is delayed or cancelled the authorization will expire and your credit limit or available funds will again become available for use. The amount of time it takes for an authorization to expire is dependant on the policies of the bank that issued your card and ranges from 1 to 7 business days.
*All prices in Canadian dollars.
*There are no additional duties or brokerage fees.
Please note, credit card processing
can take up to 3 business days (Depending on the accuracy
of the information given to us by the customer.). Further,
for security reasons, voice confirmation may be required
before we can process your credit card for payment.
If the item(s) on your order are in-stock, we will ship
them as soon as possible from our warehouse or from one
of our Distribution Warehouses located throughout
Canada and
the United States. If the item(s) on your order
are out of stock, they will not be shipped until we have
received and processed the backordered inventory in our
warehouse.
TRANSIT TIME
UPS Worldship: 3 - 8 Business Days
UPS Worldship Express: 2-3 Business Days
Truck: 5 - 10 Business Days
Note: Saturday & Sunday deliveries are not available.
TOTAL TIME FOR DELIVERY
Total time is based on the amount
of time it takes to get payment authorization, order processing,
and the transit time from the carrier. This can range
from 24 hours to 10 days for in-stock items.
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SHIPPING
AND HANDLING RATES
Our customer-friendly
shipping schedule is calculated on the ACTUAL WEIGHT
or DIMENSIONAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that
you specify (ground, air or overnight). Shipping and
handling charges will be applied to all orders placed
with us. If your order must be shipped in multiple boxes,
or in separate shipments in the event an item is not
in stock and must ship at a later date, shipping and
handling charges for the entire order will be assessed
at the point when the first item is shipped. We charge
only ONCE for shipping and handling, for the entire
order. Should you have any questions or concerns regarding
these charges, feel free to
email us.
Credit / Debit Card Authorizations
An authorization on a credit or debit card is
a hold against your banks credit card spending limit.
When the goods are shipped, a charge for the total amount
of the order shipped will be sent to your credit card
bank. Your bank should release the authorization when
the charge is received. A charge is the only time a
transfer of funds is completed; an authorization is
not a transfer of funds.
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Risk of Loss
If the Customer provides TigerDirect.ca
with Customer's carrier account number or selects a carrier
other than a carrier that regularly ships for TigerDirect.ca,
title to products and risk of loss or damage during shipment
passes from TigerDirect.ca to Customer upon
shipment from TigerDirect.ca's facility.
For all other shipments, title to products and risk of
loss or damage during shipment passes from TigerDirect.ca
to Customer upon receipt by Customer. Notwithstanding
the foregoing, title to software will remain with the
applicable licensor(s) and Customer's rights therein are
contained in the license agreement between such licensor(s)
and Customer. TigerDirect.ca retains a security
interest in the products until payment in full is received.
Customer will be responsible for all shipping and related
charges. |
Export
Regulations
If this transaction involves
an export under the U.S. export regulations, the commodities,
technology and/or software sold or distributed under these
terms and conditions of sale exported from the United
States by TigerDirect.ca were exported in
accordance with such regulations. Diversion, use, export
or re-export contrary to United States law is prohibited.
The commodities, technology and/or software sold or distributed
under these terms and conditions of sale may not be exported
or re-exported to Cuba, Iran, Iraq, Libya, Sudan, North
Korea or Syria or to entities and persons that are ineligible
under United States law to receive United States commodities,
technology and/or software. In addition, manufacturers'
warranties for exported products may vary or may be null
and void for products exported outside the United States. |
Dispute Resolution
AGREEMENT TO RESOLVE ALL DISPUTES
THROUGH ARBITRATION OR IN SMALL CLAIMS COURT AND AGREEMENT
TO WAIVE A RIGHT TO JURY TRIAL AND TO PARTICIPATION IN
CLASS ACTIONS
You and TigerDirect.ca
agree to resolve any controversy, dispute, or claim
arising out of or relating to your purchase of any product
or service from TigerDirect.ca
by binding Arbitration administered by the American
Arbitration Association, or in a small claims court,
and judgment on the arbitration award rendered by the
Arbitrator(s) may be entered in a court having competent
jurisdiction. This agreement to arbitrate is intended
to be broadly interpreted and covers all controversies,
disputes, claims arising out or relating to your purchase
including, but not limited to contract claims, tort
claims and statutory claims, or any combination of claims.
We agree that the arbitration or small claim proceeding
will take place in Miami-Dade County, Florida.
We agree that the American Arbitration Association
shall administer the arbitration, and that the American
Arbitration Association's Commercial Arbitration Rules
and Mediation Procedures and Consumer Related Disputes
Supplementary Procedures, if applicable, shall apply.
These Arbitration Rules may be found on the American
Arbitration Association's web site at www.adr.org
. You and TigerDirect.ca
agree that the Arbitration Award maybe taken to a Court
of competent jurisdiction to become an enforceable judgment.
You and TigerDirect.ca
agree that any arbitration under this Agreement will
take place on an individual basis. Class arbitrations
and class actions are not permitted.
If you wish to begin arbitration against TigerDirect.ca
you must file a case with the American Arbitration Association.
You may visit the American Arbitration Association's
web site at www.adr.org
to obtain forms and guidance and to learn the procedure
for filing a case under this Arbitration Agreement.
This Arbitration Agreement affects you legal rights.
An arbitration is resolved by a neutral party and not
a judge or jury. There is less discovery and less exchange
of information between the parties to an arbitration
than might occur in a court proceeding. An arbitration
award is final and binding and will only be overturned
or reversed by a court in very limited circumstances.
You agree that, by entering into this Agreement,
you and TigerDirect.ca
are each waiving the right to a trial by jury or to
participate in a class action. |
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