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Why Shop With Us?
When you shop with TigerDirect.ca, you'll choose from brand
name computers—the industry's top names—at prices simply
not possible anywhere else. But that's just the beginning. We also
carry a vast inventory of components: motherboards, processors,
hard drives, optical drives, cases and more. You'll find emerging
technologies as well, because at the end of the day, we love what
we sell.
| Here are just a few of the
reasons why you should shop with us: |
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We treat every customer with respect. We consider every transaction
of critical importance. |
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We offer the industry's highest-quality products at the lowest-possible
prices. |
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We back every product with a rock-solid satisfaction guarantee. |
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We offer the most complete product information and photo galleries
available. |
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We ship most orders placed before 7pm ET anywhere the same
day. |
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We carry the world's largest selection of computer components,
making us the reseller of choice for the "Build-It-Yourselfer." |
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We offer our own brand of premium computer systems, under
the Systemax brand.
With over 50 years
in business, Systemax
is one of the industry's
TOP TEN PC manufacturers. |
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We provide our customers with information---on the phone,
in our catalog, or on our web site—to make informed choices.
Each of our telephone representatives is continually trained
by the manufacturers of the products we sell. They can answer
your questions instantly. |
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We have established BUYING POWER, which means we can buy products
at prices far below our competition---and pass the savings along
to you. |
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We offer our customers frequent updates on new products arriving
hourly at our warehouse. |
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We contact opt-in e-mail customers with the opportunity to
purchase great deals on limited-quantity products.
Click
here to find out how you can join our mailing list! |
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We offer corporate and government customers instant bids,
competitive prices and quick delivery. |
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We produce a timely, information-packed color catalog mailed
to your home or office that many consider to be the "ultimate"
shopping guide.
Click
here to subscribe. |
Website Security
Guarantee
All orders and transactions involving release
of personal information is encrypted using the latest 128-bit
SSL encryption technology. Encryption is a process by which
we use software to scramble your credit card number and personal
information so that they're unreadable by anyone but TigerDirect.ca,
Inc. We are so confident in our security systems that we can
provide our Website Security Guarantee will provide coverage
against unauthorized charges on your credit card. In the unlikely
event that your credit card company holds you liable for any
unauthorized charges to your account resulting from your online
purchases at TigerDirect.ca, we will cover your liability up
to $50.
In the highly unlikely event that you discover unauthorized
charges on your credit card within 60 days of your purchase
on the TigerDirect.ca website, here's how you can redeem your
claim:
Promptly contact your credit card company and report the unauthorized
charges. You should ask to speak to a representative of the
company's fraud department. They can inform you of the company's
fraud claim process and determine whether or not to charge you
a personal liability fee (normally $50).
If your credit card company: (a) determines that the charges
were fraudulent charges resulting from your online purchase
at TigerDirect.ca, and (b) holds you liable for any of the
unauthorized charges, contact us immediately. For your convenience,
you can contact us by e-mail or by mail. In order to help you,
we will need the following information: |
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Your name
Daytime phone number
Billing address
A copy of the credit card statement in
question (please circle fraud charges)
Proof of your credit card company's fraud
determination and liability fee
A description of the incident
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Send an e-mail by clicking
here or mail your letter to:
TigerDirect.ca is headquartered at:
55 East Beaver Creek Rd. Unit G
Richmond Hill, ON
Canada, L4B 1E5
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About The Company
TigerDirect.ca was established to serve
the needs of computer users, and today we are one of the
industry's top computer and computer-product retailers.
Our web site has been ranked among the New York Times'
"Top 25 Online Retailers" and our catalog has
become a textbook for computer users. But our success
has been built on a simple principle: take care of every
customer like they were a member of our family. From the
beginning, our top priority was to provide unmatched customer
care and to help our customers understand how technology
could help them. We've always invited intelligent, courteous
men and women to staff our call center; to answer your
questions, make recommendations and deliver solutions.
We stock our web site with the latest products, the best
deals---and plenty of information to help you decide for
yourself. We are proud of each and every member of our
staff, because they make the difference.
Just because we offer the industry's lowest prices doesn't mean
we skimp on service. In fact, it is because we take care of our
customers—and you continue to support us with your business—that
we're able to use our buying power to get you the best deals.
So when you call us or log onto our web site, you're doing business
with a company that is enthusiastic about computers, and about matching
our customers with the items that they need. And we intend to continue
serving you. Every day.
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There are a lot of reasons to come to TigerDirect.ca for your PC-product needs.
We've got the largest selection-over 50,000 items in stock and ready to
ship from our state-of-the-art warehouse facility.
We've also created one the industry's most popular brands of personal
computers, built with premium components and backed by our
award-winning technical support staff. That means keeping up with the
winds of change that swirl through the business world today. It means
having the resources to invest in our customers as a Fortune 1000 company
(we are a subsidiary of Systemax Inc.), we have those resources. And we
have the vision. While our competitors were selling high-priced machines
with their vision of what the business world needed, we gave our customers
alternatives-by offering "Build-To-Order" and fully customized systems.
While our competitors cut corners by skimping on the details, we used
only premium-quality components. In fact, that's the cornerstone of our
concept.
Our people are, and have always been our greatest asset. If I had to make the choice
between the absolute best in technology and mediocre people or great people
and mediocre technology, I'd choose great people every time. Hands down.
Fortunately, I don't have to make that choice. We've combined great people
with great technology and that means a satisfying and pleasant experience
for you. It starts with a professional, courteous, patient and knowledgeable
person on the phone. We can help you whether you're buying your first
PC, adding memory, adding a peripheral or purchasing hundreds of PCs for
a large corporation. Our people are ready to help you, they are the best
in the industry-and I'm proud of each and every one of them. In fact,
until they are certified and trained by our customer service and sales
leaders, they won't even have the opportunity to take your call.
There are a lot of reasons to make TigerDirect.ca your source for computer-related
products-the industry's best selection of in-stock products, outstanding
PCs built with premium components, exceptional leasing options, the best
technical support and customer service in the business and the best prices
on everything we sell. But the one you'll like the most is the service
you receive.
TigerDirect.ca is a subsidiary of Systemax Inc. - a $3 billion public corporation
listed on the New York Stock Exchange. We have the resources to get
you what you need, when you need it - along with the culture of customer
care that will make it an enjoyable, hassle-free experience. We guarantee
it.
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Business-To-Business Excellence
Business customers have very specific requirements for doing business.
The demands of business must be handled by a group of professionals
who know the ropes-who have been there, and who can meet deadlines
that, well, seem impossible. TigerDirect.ca's Business-To-Business sales
team has
14
years of hands-on experience
serving the needs of business customers. Our Business Group has grown
because of our service and pricing industry. We understand that business
customers are concerned with price during these times when you must
maximize your investment, but we also realize that service is the
most important component of the relationship. For business customers,
TigerDirect.ca is ready to serve. I invite you to contact our
team (of dedicated account managers) when your business needs
attention to detail and the right products at the lowest prices in
the industry.
Business customers have unique needs. It takes a well-trained,
well-connected group to serve those needs with efficiency and professionalism.
TigerDirect.ca's Business-To-Business group has been carefully selected
and trained to work with businesses of all sizes and shapes. They
can handle special billing, pricing, shipping, a number of other
corporate issues and they offer a Net 30 day open account. The average
tenure of our AM's is more than 4 years of service. You can't
put a price tag on knowledge, and our agents have completed hundreds of hours of product training, so that you can rely on our expertise.
I invite you to contact one of our Account Managers and see for
yourself that quality service and pricing is what we are all about.
We Know Our
Products!
We're proud to have the most knowledgeable telephone sales staff in
the industry. Training is the key. The bottom line is that when you
call, you'll talk to people who can help you get through what can
sometimes be a maze of technology. They make it seem easy. "Knowing
what you sell is just the beginning. Sure, we can answer any question
you may have about any item in our catalog but our goal is to make
every customer feel at home. To be helpful and courteous. I've been
working at TigerDirect.ca for six years and I love it. I've met some
great people. I have customers who call just me to say hello." Charles
Valle, Sr. Sales Agent.
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Knowledgeable Sales
Professionals
There's a lot to know about today's technology-and how to get the most from it for your productivity
and enjoyment. At TigerDirect.ca we select the best and the brightest to answer
your calls. Then we put them through rigorous training sessions. When you call and have a question, we have a helpful answer.
Whether you want to know how to network your small office, which printer is best for
your needs-or how the Internet works. We know, and we're happy to take the
time to help.
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Our Web Site Makes
Shopping Convenient
Our Web team sees to it that TigerDirect.ca's inventory of 50,000 in-stock
products are on-line and available with just a couple of clicks. Most
team members have come up through the ranks at TigerDirect.ca, gaining
invaluable experience and unique insight into our customers and how
they want to be treated-whether on the phone, or on the Internet. TigerDirect.ca has the "most knowledgeable site on the Web!" |
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