Lenovo TopSeller Post Warranty Onsite + KYD - Extended service agreement - parts and labor - 1 year - on-site - 24x7 - response time: 8 h - TopSeller Service - for ThinkServer RD450 70DA, 70DC, 70DE,

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Lenovo service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.

All service levels are available: next business day onsite, 9x5x4, and 24x7 response time windows.

4hr onsite response time in 9x5 service window: Ensures rapid response to business critical ThinkServer hardware problems, with a cost effective service coverage window. Once the customer's incident is registered with the Lenovo call center, an agent will troubleshoot the problem remotely. If it is determined that an onsite service visit is needed, a technician is dispatched to arrive at the customer's location within 4 hours. The response time (4hours) is counted during service window.

Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. If a drive fails and it is still under warranty, KYD enables you to maintain custody of your data, eliminating the need to track failed hard drives in transit and eliminating associated paperwork. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.

Specifications

General
   Service Included:  Parts and labor
   Location:  On-site
   Full Contract Period:  1 year
   Response Time:  8 hours
   Service Availability:  24 hours a day / 7 days a week
   Manufacturer Selling Program:  TopSeller Service

Details
   Service & Support:  Extended service agreement - parts and labor - 1 year - on-site - response time: 8 h - availability: 24 hours a day / Monday-Sunday ¦ Defective HDD/SSD retention - 1 year

Compatibility Information
   Designed For:  Lenovo ThinkServer RD450 70DA, 70DC, 70DE, 70DV