Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. The service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.
All Lenovo warranties include 24/7 phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labor repair coverage where labor is provided onsite at your place of business. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, repair will be made onsite, typically the next business day. Service is available during Lenovo's normal in-country business hours. Calls received after 4:00pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only. Next business day service is not guaranteed.
Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. If a drive fails and it is still under warranty, KYD enables you to maintain custody of your data, eliminating the need to track failed hard drives in transit and eliminating associated paperwork. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.
Lenovo's Sealed Battery Warranty can be purchased for a system with a 3 year base warranty or a with the purchase of a warranty extension of 3 years. The extended battery warranty is available with depot or onsite service and offers a single battery replacement in the event a covered battery fails to meet minimum performance standards.
Service Included: Parts and labor
Full Contract Period: 3 years
Response Time: Next business day
Service & Support: Extended service agreement - parts and labor - 3 years - on-site - response time: NBD ¦ Extended service agreement - replacement - 3 years - battery ¦ Defective HDD retention - 3 years
Designed For: Lenovo ThinkPad P40 Yoga 20GQ, 20GR ¦ Lenovo ThinkPad P50s 20FK, 20FL ¦ Lenovo ThinkPad P51 20MM, 20MN ¦ Lenovo ThinkPad P51s 20HB, 20HC, 20JY, 20K0 ¦ Lenovo ThinkPad P52s 20LB, 20LC ¦ Lenovo ThinkPad X1 Carbon 20A7, 20A8, 20BS, 20BT, 20FB, 20FC, 20HQ, 20HR, 20K3, 20K4, 20KG, 20KH ¦ Lenovo ThinkPad X1 Extreme 20MF, 20MG ¦ Lenovo ThinkPad X1 Tablet
Manufactured by: Lenovo
Warranty provided by: Lenovo
Mfg Part No: 5PS0E97115
( Length:0, Width:0, Depth:0)
Shipping Weight: 0.0100 pound(s)
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