All service levels are available: next business day onsite, 9x5x4, and 24x7 response time windows.
4hr onsite response time in 9x5 service window: Ensures rapid response to business critical ThinkServer hardware problems, with a cost effective service coverage window. Once the customer's incident is registered with the Lenovo call center, an agent will troubleshoot the problem remotely. If it is determined that an onsite service visit is needed, a technician is dispatched to arrive at the customer's location within 4 hours. The response time (4hours) is counted during service window.
Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. If a drive fails and it is still under warranty, KYD enables you to maintain custody of your data, eliminating the need to track failed hard drives in transit and eliminating associated paperwork. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.
Service Included: Parts and labor
Full Contract Period: 1 year
Response Time: 4 hours
Service Availability: 9 hours a day / 5 days a week
Manufacturer Selling Program: TopSeller Service
Service & Support: Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h - availability: 9 hours a day / Monday-Friday ¦ Defective HDD retention - 1 year
Designed For: Lenovo ThinkServer RD230 4011 ¦ Lenovo ThinkServer RD240 1046 ¦ Lenovo ThinkServer RD330 3073, 4304 ¦ Lenovo ThinkServer RD340 70AB, 70AC, 70AD ¦ Lenovo ThinkServer RD430 3057, 3064, 3070 ¦ Lenovo ThinkServer RD440 70AH, 70AJ, 70AK, 70B3 ¦ Lenovo ThinkServer RD530 2570, 2575 ¦ Lenovo ThinkServer RD540 70AT, 70AU ¦ Lenovo ThinkServer RD630 2579, 259
Manufactured by: Lenovo
Warranty provided by: Lenovo
Mfg Part No: 5WS0G38564
( Length:0, Width:0, Depth:0)
Shipping Weight: 0.0100 pound(s)
Click here for full warranty and support information
- Lenovo logos are registered trademarks of Lenovo. All others trademarks and copyrights mentioned herein are the property of their respective owners.