AT-SPLX10/I NETCOVER-BASIC SUPP 1YR

Item#:  AI1-300693811  | Model#: AT-SPLX10/I-NCB1

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Product Details

Priority queuing is a service that advances technical support calls to the "front-of-the-line" so to speak. This process reduces on-hold wait time for contracted customers seeking technical support by moving their call to the front of the on-hold queue. If a tier one support representative cannot address the problem immediately, the incident is set to an escalated priority level, which dramatically decreases call back time from level 2 support.

Utilizing advanced self learning technology, and powered by the state of the art revelation engine, the Allied Telesis knowledge base offers a dynamically growing database designed to facilitate customer inquiries, helping to create an easier way for Allied Telesis customers to troubleshoot their networks. Complete with personalized accounts for customer's businesses, the knowledge base is more than a search engine, but a direct 24 x 7 link to Allied Telesis' information treasury. Contact the technical support staff around the clock, from anywhere in the world, using the "Ask a Question" feature! Responses will return directly to your e-mail within 24 hours of submittal. Take advantage of the right now eService center with web self-service and email management.

Specifications

General
   Service Included:  Replacement
   Full Contract Period:  1 year

Details
   Service & Support:  Extended service agreement - replacement - 1 year ¦ Technical support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - availability: 8 hours a day / Monday-Friday ¦ New

Compatibility Information
   Designed For:  P/N: AT-SPLX10/I
 
  • Manufactured by: Allied Telesyn
    Warranty provided by: Allied Telesyn
    UPC No:
    Mfg Part No: AT-SPLX10/I-NCB1
  • Box Size: ( Length:0, Width:0, Depth:0)
    Shipping Weight: 0.0010 pound(s)
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