Designed for midsize to large enterprise class customers who want to complement their in-house technical capabilities with responsive telephone support, the Silver Support plan includes multilingual telephone support Monday through Friday, 8 a.m. to 5 p.m. local customer time (excluding holidays), 24/7 access to online resources and all software releases, maintenance, and upgrades.
Type: Extended service agreement (uplift / renewal)
Service Included: Phone consulting
Full Contract Period: 1 year
Service Availability: 9 hours a day / 5 days a week
Software Title: Quantum Encryption Key Manager (Q-EKM)
License Qty: 1 library, 2 tape drives
Service & Support: Phone consulting - 1 year availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Web knowledge base access - 1 year availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year
Manufactured by: Quantum
Warranty provided by: Quantum
Mfg Part No: SSC14-REKM-BL10
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Shipping Weight: 0.0100 pound(s)
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