Cisco Unified Contact Center Enterprise Exony VIM
Price: $5399
ADD TO CART
Cisco Unified Contact Center Enterprise Exony VIM
  1. ADD TO CART
  2. Save to wishlist

Cisco Unified Contact Center Enterprise Exony VIM Performance - High Availability - Product upgrade license - upgrade from Exony Virtualized Interaction Manager Standard

Item#:  YYI2-80250T  | Model#: IPCE-EXONY-HA-UP-P
Price:
$53.99
Shipping:
Currently out of Stock (Details)

Additional Resources

Cisco Unified Contact Center Enterprise Exony VIM Product Details

Cisco Unified Contact Center Enterprise uses an IP infrastructure to deliver skills-based contact routing, voice self-service, computer telephony integration (CTI), and multichannel contact management. By combining multichannel automatic-call-distributor (ACD) functions with IP telephony in a unified solution, Cisco Unified Contact Center Enterprise can help your company rapidly deploy a distributed Voice-over-IP (VoIP) contact center infrastructure.

Cisco Unified Contact Center Enterprise segments customers, monitors resource availability, and delivers each contact to the most appropriate resource in the enterprise. The software profiles each customer contact using related data such as dialed number and calling line ID, caller-entered digits, data submitted on a web form, and information obtained from a customer database lookup. Simultaneously, the system monitors the resources available in the contact center to meet customer needs, including agent skills and availability, Interactive-Voice-Response (IVR) status, and queue lengths.

This combination of customer and contact center data is processed through user-defined routing scripts that graphically reflect your company's business rules, enabling Cisco Unified Contact Center Enterprise to route each contact to the right place. Wherever an agent is based, the system delivers a rich set of call-event and customer-provided data to the targeted desktop as a contact arrives, personalizing service and increasing efficiency. Throughout the process, distributed fault tolerance helps ensure uninterrupted operation.

Specifications

General
   Category:  Internet & communication applications - internet utilities, IP telephony
   Product Type:  Product upgrade license
   Upgrade from:  Exony Virtualized Interaction Manager Standard

Licensing
   License Type:  1 license

Additional Resources: Product Manuals

 
  • Manufactured by: Cisco
    Warranty provided by: Cisco
    UPC No:
    Mfg Part No: IPCE-EXONY-HA-UP-P
  • Box Size: ( Length:0, Width:0, Depth:0)
    Shipping Weight: 0.0000 pound(s)
    Click here for full warranty and support information
  • Cisco logos are registered trademarks of Cisco. All others trademarks and copyrights mentioned herein are the property of their respective owners.