Citrix Appliance Maintenance Gold - Extended service agreement - advance parts replacement - 3 years - shipment - 24x7 - response time: 1 business day - Citrix Enterprise License Program (ELA) (Level

Citrix Appliance Maintenance provides a convenient way for customers to budget annually to receive technical support, software upgrades for appliances and Return Material Authorization RMA access in the event of appliance failure.

Discover the added security of Citrix world-class technical support services for your appliance. It's all part of Citrix's commitment to you as a Citrix customer. No matter what type of support you require, Citrix will make sure you get the most value out of your maintenance investment.

The Citrix extended warranty service delivers ongoing protection for your application delivery infrastructure investment. In the unlikely event of an appliance failure, the program will cover hardware replacement.

Citrix Appliance Maintenance offers your IT staff the tools and protection to keep your Citrix hardware investment running smoothly. From software updates, to fast and efficient replacement, to 24x7 support or personalized account management, Citrix Appliance Maintenance will make the most of your investment.

Specifications

General
   Service Included:  Advance parts replacement
   Location:  Shipment
   Full Contract Period:  3 years
   Response Time:  1 business day
   Service Availability:  24 hours a day / 7 days a week
   Pricing Type:  Citrix Enterprise License Program (ELA) (Level 2)

Details
   Service & Support:  Extended service agreement - advance parts replacement - 3 years - shipment - response time: 1 business day - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years ¦ Product info support - e-mail consulting - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years

Compatibility Information
   Designed For:  P/N: 3005712-E2, 3005713-E2