Lenovo ePac On-Site Repair + KYD + Sealed Battery - Extended service agreement - parts and labor - 3 years - on-site - for Thinkpad 13; ThinkPad T440; T450; T460; T470; T560; T570; W550; X250; X260; XItem#: YYS2-4972845 | Model#: 5PS0A23059
- Usually Ships in 10 - 30 Business Days (Details)
Lenovo ePac On-Site Repair + KYD + Sealed Battery Product Details
Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. The service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.
All Lenovo warranties include 24/7 phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labor repair coverage where labor is provided onsite at your place of business. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, repair will be made onsite, typically the next business day. Service is available during Lenovo's normal in-country business hours. Calls received after 4:00pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only. Next business day service is not guaranteed.
Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. If a drive fails and it is still under warranty, KYD enables you to maintain custody of your data, eliminating the need to track failed hard drives in transit and eliminating associated paperwork. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.
Lenovo's Sealed Battery Warranty can be purchased for a system with a 3 year base warranty or a with the purchase of a warranty extension of 3 years. The extended battery warranty is available with depot or onsite service and offers a single battery replacement in the event a covered battery fails to meet minimum performance standards.
Service Included: Parts and labor
Full Contract Period: 3 years
Service & Support: Extended service agreement - parts and labor - 3 years - on-site ¦ Extended service agreement - parts and labor - 3 years - battery ¦ Defective HDD retention - 3 years
Designed For: Lenovo Thinkpad 13 20GJ, 20GK, 20J1, 20J2 ¦ Lenovo ThinkPad A275 20KC, 20KD ¦ Lenovo ThinkPad A475 20KL, 20KM ¦ Lenovo ThinkPad E450 20DC, 20DD ¦ Lenovo ThinkPad E455 20DE ¦ Lenovo ThinkPad L380 20M5, 20M6 ¦ Lenovo ThinkPad L380 Yoga 20M7, 20M8 ¦ Lenovo ThinkPad L480 20LS, 20LT ¦ Lenovo ThinkPad L580 20LW, 20LX ¦ Lenovo ThinkPad T25 20K7 ¦ Lenovo T
Manufactured by: Lenovo
Warranty provided by: Lenovo
Mfg Part No: 5PS0A23059
( Length:0, Width:0, Depth:0)
Shipping Weight: 2.0000 pound(s)
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