Lenovo Priority - Technical support - phone consulting - 1 year - 24x7 - for Thinkpad 13; 13 Chromebook; ThinkPad E45X; L460; L560; T450; T460; T560; W550; X250; X260

Stackable Helpdesk upgrade for all Base warranties, but warranty terms must match.

Priority Technical Support is a single, consolidated service plan that provides fast access to advanced tech support, helping customers save time and improve overall productivity. With Priority Technical Support, customers get the benefits of tech-to tech communication for faster problem resolution.

Priority Technical Support provides direct phone access to advanced level technicians via a special phone number. Addressing a broad range of break fix warranty issues, these technicians bypass Level 1 support providing tech-to-tech support and a formal escalation path for faster problem resolution.

Lenovo Priority Technical Support provides third party assistance and support for the following software applications:

Adobe Acrobat Reader,

Autodesk,

Cyberlink Multimedia Center,

Diskeeper Lite & Diskeeper Home,

Google Picasa,

IBM Lotus Notes - stand alone client,

IBM Lotus SmartSuite,

Intervideo WinDVD,

Intervideo WinDVD Creator,

Lenovo ThinkVantage Technologies,

McAfee VirusScan,

Microsoft Office 2007,

Microsoft Windows Vista Business and Ultimate,

Microsoft Windows XP - 32 & 64,

Norton Internet Security,

PC-Doctor,

Red Hat REL 5 WS - 64-bit,

Sonic RecordNow Business DLA,

Sun Java JRE,

WinDVD.

Specifications

General
   Service Included:  Phone consulting
   Full Contract Period:  1 year
   Service Availability:  24 hours a day / 7 days a week

Details
   Service & Support:  Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday

Compatibility Information
   Designed For:  Lenovo Thinkpad 13 (1st Gen) 20GJ, 20GK ¦ Lenovo Thinkpad 13 Chromebook 20GL ¦ Lenovo ThinkPad A275 20KC, 20KD ¦ Lenovo ThinkPad A475 20KL, 20KM ¦ Lenovo ThinkPad E450 20DC, 20DD ¦ Lenovo ThinkPad E455 20DE ¦ Lenovo ThinkPad Edge E550 20DF, 20DG ¦ Lenovo ThinkPad Edge E555 20DH ¦ Lenovo ThinkPad L440 20AS, 20AT ¦ Lenovo ThinkPad L450 20DS, 20DT ¦ L