ADTRAN Custom Extended Services 7x24x4 - Extended service agreement - replacement - 1 year - shipment - 24x7 - response time: 4 h - for Bluesocket BlueSecure Controller 3200

ACES (ADTRAN Custom Extended Services) is a comprehensive and flexible installation and maintenance service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.

With ACES, you can customize coverage to supplement your own services program to meet your customer's needs. You can protect new or existing ADTRAN equipment in the network, at host or remote locations.

Specifications

General
   Type:  Extended service agreement
   Service Included:  Replacement
   Location:  Shipment
   Full Contract Period:  1 year
   Response Time:  4 hours
   Service Availability:  24 hours a day / 7 days a week

Details
   Service & Support Details:  Extended service agreement - replacement - 1 year - shipment - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year

Compatibility Information
   Designed For:  Bluesocket BlueSecure Controller 3200