ADTRAN Custom Extended Services Basic - technical Product Details
ACES offers the kind of service you'd be happy to call your own. ADTRAN guarantees 30-minute call back and at least 24-hour advance product replacement. Certified ACES technicians go the extra mile when coordinating and administering calls for help while infield technicians remain on standby nationwide. The ACES service network and its affiliated branches cover the nation and Canada with more than 4, 300 trained field technicians and more than 50 inside technical support engineers.
Type: Technical support
Service Included: Phone consulting
Full Contract Period: 1 year
Response Time: 4 hours
Service Availability: 12 hours a day / 5 days a week
Service & Support Details: Technical support - phone consulting - 1 year - response time: 4 hours - availability: 12 hours a day ( 7:00 AM - 7:00 PM ) / Monday-Friday ¦ Technical support - web knowledge base access - 1 year - availability: 12 hours a day ( 7:00 AM - 7:00 PM ) / Monday-Sunday
Designed For: ADTRAN NetVanta 3120, 3130
Manufactured by: Adtran
Warranty provided by: Adtran
Mfg Part No: 1100AMNV31M1T1
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Shipping Weight: 0.0000 pound(s)
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