VMware Support and Subscription Basic - Technical support - for VMware View Premier Bundle - 100 desktop VMs - VMware Purchasing Program - emergency phone consulting - 1 year - 12x5 - response time: 4

VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Specifications

General
   Type:  Technical support
   Service Included:  Emergency phone consulting
   Full Contract Period:  1 year
   Response Time:  4 business hours
   Service Availability:  12 hours a day / 5 days a week

Software
   Software Title:  VMware View Premier Bundle
   License Qty:  100 desktop VMs
   Licensing Program:  VMware Purchasing Program

Details
   Service & Support:  Emergency phone consulting - 1 year - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 12 business hours availability: 12 hours a da