Cisco Services for Intrusion Prevention Systems On-Site Support - Extended service agreement - replacement - 1 year - on-site - 24x7 - response time: 4 h - for P/N: ASA5525-IPS-K9, ASA5525-IPS-K9-RF,

Use commercially reasonable efforts to provide the following On-Site Support Services for Product detailed on an Equipment List at the specific level of On- Site Support Service indicated in such Equipment List. On-Site Support Services are subject to geographic and weight limit restrictions.

Destination country importation, Customer compliance with U.S. export controls and customs processes may condition delivery times. FRUs will be shipped DDU (delivery duty unpaid) using Cisco's preferred carrier, freight prepaid by Cisco, excluding import duties, taxes and fees, where applicable. Requests for alternate carriers will be at Customer's expense. Chassis and line card replacement must be at the same level of coverage.

Specifications

General
   Service Included:  Replacement
   Location:  On-site
   Full Contract Period:  1 year
   Response Time:  4 hours
   Service Availability:  24 hours a day / 7 days a week

Details
   Service & Support:  Extended service agreement - replacement - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - e-mail consulting - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ Product i

Compatibility Information
   Designed For:  P/N: ASA5525-IPS-K9, ASA5525-IPS-K9-RF, ASA5525-IPSK9-WS